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#HDIchat: Skill-based routing, or intelligent swarming: How do you do it and why?
Friday, October 14, 2016, 1:00 PM - 2:00 PM (UTC-5:00) Eastern Time (US & Canada)
Have you used "Intelligent Swarming" in your support center? Do you prefer skill-based routing A combination of the two? Come and discuss!
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