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No business should be without a website today. Surveys show that shoppers who buy both online and in physical stores tend to spend more on average than others who only buy online or only in a physical store. Your website creates a synergy between your online and offline efforts and enables you to offer your customers and prospects opportunities that can bring them through your doors. Improve your company image People will often research your business before they come to your physical store. They will go to your online website to see what you have to offer. Your website must be mobile-friendly because many prospective customers will use their mobile ...
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Happy New Year and welcome to a new decade! As we kick off 2020, HDI Philly is bringing in the new year with some GREAT programming. We have secured an amazing event for our first Philly HDI meeting of the year. Aptris, a leading service provider in the ITSM professional services industry, will be facilitating a hands-on workshop and interactive simulation on corporate IT Service Management. Participants play various roles in a simulated company and then make critical decisions that drive the success (or failure) of a fictional organization. Companies typically spend $10,000 to bring this workshop to their organizations. Fortunately, the Philadelphia office ...
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REGISTER HERE As we approach the end of 2019, HDI Philly is gearing up for our largest event ever, the 19th Annual IT Leadership Conference & Awards Ceremony , which will be held on December 6, 2019! In 2018, our Conference was attended by more than 250 practitioners including 25 sponsors representing some of the most significant companies in our industry. Come to this year's conference to learn, network, and be inspired! Top 10 Reasons to Attend: 1. Network, network, network! 2. Great nationally certified keynote speakers 3. Learn from industry leaders 4. Challenge yourself & be inspired! 5. Understand the challenges ...
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Award Nominations

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As promised in our recent meetings it is time to raise your profile and highlight your best work by entering a colleague into our Support Analyst competition. Across all sizes and types of organizations, award winners and finalists benefit from industry exposure through a coordinated PR campaign and exposure to some of the most influential people in the profession. Our program offers unique PR and marketing collateral through articles and interviews written by our content team and featured in our newsletter. Also, some of our event media partners highlight finalists in their magazines and report on the results following the event. Does someone on your team ...
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Save the date for the annual HDI Houston awards banquet on December 5, 2019 from 4:30 pm - 6:30 pm. Additional information will be available soon. Regards, HDI Houston Board
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The next HDI Houston meeting will be held on Oct 24, 2019 from 2:30 PM to 4:30 PM. The overall purpose of ITSM is to help organizations deliver outcomes that are aligned with the needs of the business. Why, then, do service management implementations sometimes fail to deliver the hoped for benefits? This session will answer that very question. Of course, there are many benefits to using an ITSM framework. Predefined best practices and efficient processes/procedures help provide structure, which reduces risk and increases efficiency. This structure also makes it easier to hire for the right skillsets, train internal staff, and handle ...
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When: Oct 23, 2019 from 12:00 PM to 4:00 PM (ET) REGISTER: More information Keynote: Deflection through a conversational engine (AI, Machine Learning and Chat and how it applies to Enterprise Service Management) Join us as Mike will be speaking about how IT help is an important aspect of businesses that needs attention. Artificial intelligence and machine-learning-driven solutions will reshape enterprise service management by moving the emphasis from augmenting the agent to empowering the end-user experience. Service Management will be redefined: At the point of entry – interacting directly with the user Automating backend ...
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Join us in HDI Philly's Third Annual Golf Outing ! Enjoy 9 or 18 holes of golf on a fun-filled Fall afternoon. IT Practitioners will enjoy FREE registration, so be sure to dust off your clubs and come on out! Space is limited, so sign up now! REGISTER HERE Please arrive by 11:00 a.m. for registration & lunch. Price: Free for IT Practitioners! Includes: 9 or 18 holes of golf, Prizes Giveaways! Sponsorship Opportunities: To sponsor a hole for HDI Philly's Golf Outing or to learn more about sponsorship, contact John Pedicone at 267-886-7117 or pediconej@email.chop.edu. Some things to keep in mind... ~One ticket per ...
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Join us and other technical support professionals as we enjoy a brew, some appetizers and conversation. Meet others in the area that live the same "IT support" life you live and grow your professional network in a casual setting. There's still time to Click to Register .
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The Bottom Line of Software Asset Management from hdicapitalarea About the Program Every organization’s goal is to reduce unnecessary spending, maintain compliance, and positively affect the bottom line. Many organizations are vastly overspending on software and do not have the practices and interrelationships between business units established to manage software licenses and subscription-based services appropriately. License models are complex, are constantly changing, and vary significantly depending on the vendor. Software license data is not readily available, in multiple different systems, and not entirely accurate. As a result, many organizations ...
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HDI Houston | Annual Networking Night @ Minute Maid Park HDI Houston will be hosting our annual Networking Night at Minute Maid on September 18th versus the Texas Rangers! Click here to register for this fun networking event. You won’t want to miss the opportunity to network with 100 of your peers and top IT Leaders and Professionals in the greater Houston area! This event is our opportunity to show appreciation and value for our practitioners. Networking with peers and exchanging information and knowledge, including creating new relationships in a casual setting has always not only been a value to the practitioners but to their ...
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Join us on August 28, 2019, for the August HDI Houston Meeting. Robert Half Technology will present an engaging session of "The future of work: adapting to technological change". "For decades, people have worried that one day machines could take over their jobs. Robert Half research suggests that there’s little to fear about emerging technologies — if you’re prepared. Instead, there will likely be many opportunities to take advantage of. In this PowerPoint presentation, we discuss how new technologies such as artificial intelligence and the Internet of Things will affect the workplace and the nature of your job — and the jobs of your employees. We also ...
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When: Aug 20, 2019 from 6:00 PM to 10:00 PM (ET) LOCATION: Arm & Hammer Park 1 Thunder Road Trenton, NJ 08611 Enjoy a night at the ballpark with fellow HDI members and colleagues in an executive suite with complimentary admission for you and up to one guest, drinks and food. This is a FREE and PRACTITIONER ONLY event organized by HDI Philly's leadership team. Register early, as the event is limited to 50 people! Register Here: More information
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https://conta.cc/2NpzHFD
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Check our out Summer Newsletter https://conta.cc/2IS6a2I
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Topic: What’s New And Changing in ITIL4 Presenter: Amanda Casteel, Director of Advisory Services, BEYOND20 Abstract: The ITIL framework is an evolving set of processes that are focused on how IT organizations deliver valued services to the organizations they serve. Through the introduction of a Service Value System, ITIL is now integrating modern IT practices such as Agile, Lean and DevOps. With a set of guiding principles around how IT Services are delivered to complex organizations, ITIL4 understands that business value is realized through a combination of Service Management and Technical Management. Speaker Bio: Amanda Casteel, Director of ITSM ...
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Great article from Brad Biagi, President of the Orange County Chapter. https://www.thinkhdi.com/library/supportworld/2019/show-me-what-youve-got.aspx?_mc=nl_x_hdirr_edt_aud_hdir_x_x-SupportWorld&elq_mid=3867&elq_cid=491722
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HDI Philly is hosting a SUMMER SOCIAL for all Support Service Industry Professionals! Enjoy an evening of networking with IT Professionals and learn more about what HDI Philly has to offer! There will be food, drinks and the chance to meet current HDI Philly Members and find out first hand what they love about this fantastic, informative organization. HDI Philly Summer Social Location: Fox and Hound Address: 160 N. Gulph Road Suite 211, King of Prussia PA 19406 Date: June 19 th Time: 4:30pm-7:30pm REGISTER TODAY! Vendors and Service Providers: Please note that this is an IT practitioner event and that HDI Philly has several sponsors ...
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We have a spots still available for our June 6th Meeting. Scott Schuetz, Chief Information Officer at PAE Consulting Engineers will share his presentation on building high-performance without giving up humanity. Learn about: Building a high-performance team where people actually want to work. Order of Operations: How focusing on people, then process, then technology is still a thing. People: Building cohesion and camaraderie for performance Process: Priority, Clarity, Commitment Technology: Rightsizing for your org and for your users Getting past transactions to partnership. Measuring Success: Which metrics matter? ...
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The latest industry news, solutions and case studies http://s1860958887.t.en25.com/e/es?s=1860958887&e=25899&elqTrackId=77CEC2663B223C9B3DD15BC4D803E695&elq=9895202c072a431f943f94ea1a905fae&elqaid=3817&elqat=1
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