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Kevin J. Smith An overview of the powerful forces that are driving the transformation of IT, the new priorities that will shape the IT organization of the future and what we can do today to get ready for the rebirth of IT and prepare us for the exciting journey that lies ahead. With degrees in Chemical Engineering and Computer Science from Texas A&M University and the University of Houston respectively, Kevin spent the first 10 years of his career at the NASA Johnson Space Center in Houston supporting the Mission Operations Directorate and the next 12 years with Manugistics Inc. during the rapid global growth of Supply Chain Management. The past 12 years ...
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Come out and network with us! This is a perfect opportunity to tap into local IT leaders and peers! Open conversations about the challenges you are facing, technology you are evaluating, staffing and hiring, and much more! This is a free event! Food will be provided! When Thursday, August 17, 2017 from 5:30 PM to 7:00 PM  Where Blue Prynt Restaurant & Bar 815 11th Street Sacramento, CA 95814
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Sarrah Willis IT Service Desk Supervisor Blue Shield of California When users experience an issue they simply click on me-too button within Service Now incident to identify themselves as impacted. This helps IT to assess impacts, as well as decreases the volume of calls to the service desk. Sarrah Willis works as IT Service Desk Supervisor at Blue Shield of California. She started at Blue Shield in 2003 and has worked in several departments within the company. Her current focus is on improving relationships between business partners and IT service desk. Just this year she completed her HDI Support Center Manager Certification. This is Sarrah’s first ...
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Whats Coming!

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Check Out These Upcoming Meeting topics! A Case study and Tour of a Service Desk Where: TBD When: TBD Artificial Intelligence and How to Augment Self Service Where: TBD When: TBD A Case study of Cyber Security Incident Response Where: TBD When
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Sacramento HDI is very grateful to our sponsors for providing resources that allow us to provide award-winning programs to our constituents. Without their ongoing support, we would not be able to do it! Thank you all who attended our annual IT conference! Keep on the look out for more events to come! Future topics: A service desk tour and case study Artificial intelligence and how to augment self-service Cyber-security incident response and case stud
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Roy Atkinson Defining DevOps has proven to be problematic: It isnt a framework like ITIL(r) or a standard like the HDI Support Center Standard. Now, DevOps is mentioned everywhere, and has become one of those buzzwords people hear a lot but may not fully understand. This presentation will explore: A brief history of DevOps Myths about DevOps Why DevOps doesnt mean ITIL(r) is dead How support can learn and benefit from DevOps and more!! Roy Atkinson is HDIs senior writer/analyst, acting as in-house subject matter expert and chief writer for blogs and articles. He has a deep background customer service and technical support, as ...
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