Turning IT Upside Down - A Look at the Future of Business & IT

Kevin J. Smith

An overview of the powerful forces that are driving the transformation of IT, the new priorities that will shape the IT organization of the future and what we can do today to get ready for the rebirth of IT and prepare us for the exciting journey that lies ahead.

With degrees in Chemical Engineering and Computer Science from Texas A&M University and the University of Houston respectively, Kevin spent the first 10 years of his career at the NASA Johnson Space Center in Houston supporting the Mission Operations Directorate and the next 12 years with Manugistics Inc. during the rapid global growth of Supply Chain Management. The past 12 years have been with HEAT Software & Ivanti working with market leading clients on strategy, business models, and the implementation of technology and software solutions in support of IT Service Desk, IT Service Management and broader IT strategic initiatives. Kevin is the author of the new book 'The Practical Guide to World-Class IT Service Management', now available at Amazon and Barnes & Noble.