Customer Service vs. Customer Experience

Did you know that companies focused on providing a superior experience across customer journeys realized a 10-15% increase in revenue and a 20% increase in customer satisfaction. What's the difference between customer service and customer experience? Customer Service and Customer Experience are not that far apart. In fact, customer service is only one part of the overall experience.
Attendees will learn the difference between the two and the benefits from each. The “take-away” from this session are ideas and concepts on how to improve customer relations, which in the end will bring in and keep happy customers.

DriveSavers Tour & Lunch; Wearables in the Workplace: Data Recovery from Smart Devices & BYOD

Join Sacramento and San Francisco Bay Area HDI at DriveSavers in Novato for a Private Backstage and Lunch by the Lagoon on Wednesday, September 12th. You'll experience DriveSavers "Life of a Drive" tour, see their state-of-the-art ISO-5 cleanroom and meet with senior-level data recovery engineers.

After the tour, join the lunch discussion with Mike Cobb, Director of Engineering, as he discusses "Wearables in the Workplace - Data Recovery from Smart Devices and BYOD Information Governance."

Schedule of Events:

• Registration: 10:00 am
• Facility Tour: 10:15 am -11:45 am
• Luncheon / Lunch Speaker: Mike Cobb, Director of Engineering: 12:00 - 12:45 pm