Kick it into Gear!

We have an amazing conference lined up, choose from an informative mix of content-rich sessions across multiple tracks focused on People, Processes and Technology.  Learn from industry experts how to streamline your IT Operations and maximize performance with minimal resources.  Why Attend Conference?  To evaluate advances in industry technology, meet speakers and sponsors, network with other peers and practitioners, and participate in our illustrious prize giveaway.  Come Learn, Experience, Network, and Grow in the Industry!

Employee Training - Getting It Right Every Time
Presented by Terri Oropeza
The help desk is often the place careers begin in IT – hiring college grads or internal transfers with some technical knowledge. Learn how to develop a dynamic and interactive training site using SharePoint to create and manage learning guides and other modules.This approach ensured that every help desk team member is a real-time instructor, training new support admins while also increasing individual and collective available knowledge and expertise.

Flash Memory Failed? Now What?
Presented by Jim Wilhelmsen - SSD Recovery Specialist
How volatile are SSDs and flash memory? What are some Do’s and Don’ts? Can data be recovered when all else seems lost? Join Jim Wilhelmsen for an interactive discussion on the technology behind flash memory, best practices and how to handle related help desk calls.