We would like to thank the HDI Philly members and guests for a tremendous 2016 so far. With record attendance through many networking opportunities and relevant educational sessions covering topics like the need to continually evolve your Service Desk to keep up with the speed of change , ...
12-02-2016 | 08:00 - 16:00 ET King of Prussia, PA
A view of the future state of the organization or department. It is an "ideal" picture of what the organization wants to become, as viewed by customers and employees. #BusinessAlignment #OrganizationalChangeManagement #Leadership
An acronym to remember that targets in service level agreements , performance reviews and project plans should be Specific, Measurable, Achievable, Relevant, and Time-based. #ServiceLevel #People #Leadership #Practices #PerformanceManagement #ProfessionalDevelopment #SLA
A responsibility to assist with all products or areas of assistance that is shared between all or most support partners, accomplished by spending a determined amount of time with each area or function. #TechnicalSupport #Staffing #SPOC #WorkforceManagement #SupportModels #People ...
The typical title of the highest-ranking executive responsible for an organization’s information systems. Some organizations are establishing a position called Chief Digital Officer (CDO) with similar or broadened responsibilities. #Leadership #BusinessAlignment