Western MI HDI 2018 Conference and Vendor Expo
Davenport University-Sneden Center | 6191 Kraft Ave SE | Grand Rapids, MI 49512
Wednesday, May 23, 2018 from 9:00 AM to 2:00 PM (EDT)
Please join like-minded IT professionals in the IT support industry and Western Michigan HDI for our Conference and Vendor Expo. It is a great opportunity to come out, have food, socialize, and network while exploring the booths. We will have speakers, raffles, and an overall great time.
This years speakers include:
Roy Atkinson - Senior Writer/Analyst, HDI
Shifting Skills: What AI and Automation Mean for Support
Every day, we hear more about the impact of Artificial Intelligence (AI) on the workplace. IT publications and analyst sites are foretelling of massive changes coming to the world of Information Technology, and especially service and support. Instead of prognosticating about what might happen, this presentation will discuss what is really going on—right now—in the world of IT, what impact it is having on jobs, and what it means for the skills support center analysts will need from now on.
Serivce Desk and Their Role in Cyber Security