March Chapter Meeting

When:  Mar 14, 2018 from 1:00 PM to 3:00 PM (ET)
Associated with  Brickyard


There is some construction that started today (3/13/18) on Butler’s campus. There is a parking garage on Sunset Avenue, 4682 Sunset Avenue. That is the best bet for parking. You will want to enter campus from 46th Street, rather than 49th Street.

The parking garage is a short walk from the building  (the Health and Rec Center).

The terms metrics and measures are often used interchangeably, and while they are related, they are actually two different things. And how do you know what metrics, measures, and KPIs you need to capture and monitor—or publish? One thing is for certain – your service management program will not be successful without collecting the right metrics, measures, and KPIs.

Join us to learn:

•Why metrics and measures are not the same thing
•Why defining metrics is important
•Why not all metrics are KPIs
•Which are the right metrics to publish

About Our Speaker(s)

Doug Tedder
Doug Tedder

Doug Tedder is the principal of Tedder Consulting LLC, an ITSM and IT governance consulting practice. Doug is a strategic, innovative, and solutions-driven service management professional with more than twenty five years of experience across a variety of industries. He is a resourceful, pragmatic, and hands-on leader with a proven track record of success implementing ITSM processes, focusing on value delivery and organizational transformation.

Doug is a Fellow in Service Management (FSM), an ITIL Expert and v2 Service Manager, and a certified ISO/IEC 20000 Consultant Manager. He holds all of the ITIL Capability certificates, and he’s a certified ITIL Foundation trainer. As an active volunteer within the ITSM community, Doug is a frequent presenter at industry user group meetings, webinars, and conventions. He is also a former president of itSMF USA. Follow Doug on Twitter @dougtedder.


Butler University
530 W. 49th Street
Room 154
Indianapolis, IN 46208