5 Ways Automation Will Help You - If You're Prepared

When:  May 16, 2018 from 1:00 PM to 3:00 PM (ET)
Associated with  Brickyard
Speaker: Roy Atkinson

Bio: Roy Atkinson is one of the top influencers in the service and support industry. His blogs, presentations, research reports, white papers, keynotes, and webinars have gained him an international reputation. In his role as senior writer/analyst, he acts as HDI's in-house subject matter expert, bringing his years of experience to the community. Roy was inducted into the HDI Hall of Fame at the HDI 2018 Conference & Expo in Las Vegas, NV. You can find Roy on Twitter: @HDI_Analyst / @RoyAtkinson

While many in the world of support fear automation as a job-killer, it will in fact help to accomplish what support centers have been trying to do for years: get the repetitive work off the plate of support staff, giving them more time to focus on value-added work for customers. Emerging products in the fields of AI, chatbots, and machine learning are now able to perform triage functions, rapidly search databases, and connect those in need of support with the right resources. To take advantage of these assistive technologies, however, the support center needs to be prepared. In this session, you'll learn how automation will help you reduce the time to respond across multiple channels, provide up-to-date data-driven answers, reduce human error, eliminate security risks, and free up your analysts' time to focus on more complex, value-added work.

  • Parking in Butler Sunset Avenue Garage https://www.butler.edu/parking/visitor-event-parking
1:00pm-1:30pm               Networking
1:30pm-1:45pm               Chapter Updates
1:45pm-2:45pm               Roy Atkinson – 5 Ways Automation Will Help You-If You’re Prepared
2:45pm-3:00pm               Wrap-up/Final thoughts



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