HDI Charlotte is excited to announce this year’s speaker line-up!
RSVP NOW: Get Tickets
August 15th, 2018 12pm – 5pm.
Carolina Golf Club - 2415 Old Steel Creek Road, Charlotte, North Carolina 28202.
Roy Atkinson - Shifting Skills: What AI and Automation Mean for Support
Every day, we hear more about the impact of Artificial Intelligence (AI) on the workplace. Publications and analyst sites are foretelling of massive changes coming to the world of service and support. Instead of prognosticating about what might happen, this presentation will discuss what is really going on—right now—what impact it is having on jobs, and what it means for the skills support analysts will need from now on.
Rick Joslin - Beyond the Integration of ITIL and KCS
Join Rick Joslin as he explores a service management strategy that goes beyond the integration of ITIL and KCS. Knowledge Management can be more than just finding resolutions to incidents and answers to questions. Rick explores new ways to leverage knowledge and innovations that improve service management. Knowledge can be used to detect problems, justify change, enable a service catalog, enhance ticket management and much more. Are you capturing the moments of exception within service support to improve processes and services? Or implementing a single point of management for your most important resource, your team. Learn how enhancing your strategy can benefit your organization.
Juan C. Moore – Author, Change is Progression and Progression is Growth and 25 Letters to My Unborn Child.
Juan Moore is an accomplished author, public speaker, entrepreneur, and “Mindset Coach” for today’s generation. Juan has mentored hundreds of people across the Southeast region through his Non-Profit organization Future C.E.O that focuses on creating resourceful environments for students to identify their purpose and develop their character. Juan has impacted the lives of college students through his keynote addresses to higher education institutions, such as John Marshall Law School, the University of Georgia, and Morehouse College to name a few. He has also gained notoriety for his dynamic corporate engagement sessions as well; Verizon Wireless and Cintas are among those who call on Juan to ignite their team meetings.
We will kick off the event with a catered lunch and time to meet our HDI sponsors!This is a time to connect with your peers in the market on IT trends, current business obstacles in your work environment and learn about the future of IT Support Services.
Members are free!
All other attendees, $10 entry. Includes lunch, give aways, and drink tickets.
Please call or email any questions: Kelly Barber, (704-357-4586) firstname.lastname@example.org
Excited to see you all!