Chicagoland HDI March Meeting

When:  Mar 15, 2018 from 11:00 AM to 3:00 PM (CT)
Associated with  Chicagoland
​Please join us for an afternoon including good conversation,  a relevant presentation, light lunch and a tour of BCBS's data center.  Yes we can pack all that into an afternoon and send you back with actionable items.

Our presenter is Matt Klassen, Cherwell Software.  He will be sharing his experience from many years as a software developer, architect and consultant.  A featured  conference speaker that we are fortunate to have in a close setting.

Future Proof Your Service Management
The service desk is under pressure to go faster, help more than just IT, and be more agile in supporting business or organizational value creation. To address this, we've seen increased self-service adoption, more automation, low-code development, extending service management across the enterprise, and the early promise of artificial intelligence and machine learning. Despite this, many service desks are still reactive and barely keeping their heads above water. In this session we will discuss proven approaches for improving service delivery and support today while building a foundation for the future.


Blue Cross Blue Sheld
3625 Amhurst Pkwy
Waukegan, IL 60085


Ben Roohani
(815) 280-2248