May Chapter Meeting

When:  May 16, 2019 from 4:00 PM to 7:00 PM (CT)
Associated with  Chicagoland
Join us in Schaumburg as we hear three outstanding presentations on hot topics in our industry. Also learn more about HDI's recent transformation and rebranding, and what this means for you!

Agenda

4:00 - 4:15 Welcome, refreshments, icebreaker, chapter business, HDI's transformation
4:15 - 5:00 Letting Go of Your Best Talent: A Winning Strategy - Zak Koch (vcpi)
5:00 - 5:15 Networking and refreshment break
5:15 - 6:00 Breathing New Life Into Knowledge Management With Self-Help Technology - Gary Mellott (EasyVista)
6:00 - 6:15 Networking and refreshment break
6:15 - 7:00 Diversity in the Workplace - Hamza Rashid (TekSystems)

Location

TekSystems
1501 Woodfield Rd, Suite 110W
Schaumburg, IL 60173

Speaker bios

Zak Koch

Zak Koch, vcpi

Zachary Koch is the Vice President of Client Services at vcpi and has been in IT Support for 17 years. Zak started his IT career while serving in the US Marine Corp, and now leads a dynamic team of 90 service and support professionals. He holds a Bachelor's degree in Information Systems Management and multiple certifications from Microsoft, HDI, and ITIL. Zak enjoys sharing his experiences and insight through his membership on several local college advisory boards, participation in HDI and volunteering for community events.

Zak will explain why letting go of your top talent is one of the best things you can do for your team. Even the most successful service desk will lose its best talent. It’s inevitable–but this may not be such a bad thing. The service desk can be a gateway, the launch pad for a successful IT career. Embrace this reality and build a culture that revolves around professional development and self-improvement! 

Gary Mellott

Gary Mellott

Gary Mellott joined EasyVista in 2016 and serves as the Vice President of Sales for the Western US. Gary is responsible for growth strategies focusing on new customer acquisition, existing customer maturity and partner enablement. Gary has over three decades of technology business development experience including being a founding employee of the Help Desk Institute in 1991. He has an additional 18 years of executive leadership experience at two of the industry’s other leading IT Service Management technology vendors.

Hamza Rashid

Hamza Rashid

Hamza Rashid is a Diversity Lead for Chicagoland TekSystems.

#KnowledgeManagement
#KnowledgeCenteredSupport
#LocalChapters
#People
#EmployeeSatisfaction

Location

TekSystems
1501 Woodfield Rd, Suite 110W
Schaumburg, IL 60173