HDI Capital Area's Virtual Leadership Conference and Vendor Expo!

When:  Oct 16, 2020 from 12:00 to 15:30 (ET)

Join the HDI Capital Area’s virtual Leadership Conference and Vendor Expo, as we unlock the power to reach new professional heights. We have an informative three hours lined up, featuring industry experts and vendors to share information and tools to help you and your organization succeed.

This FREE event is up to a $100.00 value that attendees can add back to their training budget. In addition to a strong educational program, the event will include networking time with industry professionals and GREAT PRIZES, gift cards, and more!

About the Program

Session 1: Building a Customer Experience Movement

Everyone is talking about Customer Experience (CX), but it can be awfully difficult to get started.  Many attempt to turn CX into a short-term program or initiative.  This way of thinking will generally lead to failure.  CX is a moment…a long-term, gigantic, full-company culture change.  When we approach CX with this mentality, the odds of success are exponentially higher.  Customer Experience has the capacity to transform an organization from the inside out, and this session will help you to do it!

Learn how to connect the dots between the employee experience, the customer experience, and the operations of the business.  It covers everything from change management, to CX best practices, to Voice of Customer, to developing a customer-centric culture.  Come and join us if you are ready to be challenged and hungry to take your Customer Experience to the next level!”

By the end of the session, attendees will have learned how to:

  • Learn how to establish a lasting "CX Change Coalition" to drive meaningful results across the organization
  • Discover the true overlap between employee experience, customer experience, brand experience and more
  • Be encouraged with new ideas and stories on how to accelerate CX momentum even in complex environments

Presented by Nate Brown

Session 2: 5 Keys to Fostering a Game-Changing Employee Experience

The employee experience plays a significant factor in helping to create a culture that wows customers. To create raving fans, organizations need to first prioritize fostering a game-changing employee experience culture. With the right culture in place, organizations can achieve outstanding results. In this session, Chris will share 5 key elements needed to elevate the employee experience in your organization. With these elements in place and working well together, the employee experience can become one of the organization’s or team’s greatest competitive advantages.

By the end of the session, attendees will have learned how to:

  • Create an employee experience that prioritizes putting their people first by leveraging the 5 keys to success.
  • Distinguish a clear link between employee experience and the customer experience.
  • Elevate the performance and culture of their teams with multiple examples of game-changing employee experience tactics.

Presented by Chris Hanna

Agenda

12:00 pm - 12:15 pm: Welcome & Announcements

12:15 pm - 1:00 pm: Nate Brown - Building a Customer Experience Movement

  1:00 pm - 1:15 pm: 1st Prize Drawing & Break

  1:15 pm - 2:15 pm: Vendor Showcase (Breakouts)

  2:15 pm - 2:30 pm: 2nd Prize Drawing & Break

  2:30 pm - 3:15 pm: Chris Hanna - 5 Keys to Fostering a Game-Changing Employee Experience

  3:15 pm - 3:30 pm: Closing Remarks and Prize Drawing*

  *Must be Present to Win

Register Now