Transformative Training: Producing Ongoing Results

When:  Jul 23, 2019 from 1:00 PM to 2:00 PM (ET)

Transformative training contains key components that are critical the learning process, and the learning process is critical to shaping attitudes and behaviors in the support organization.


In this webinar, we’ll discuss four key components of transformative training that will help your organization deliver the right messages to new hires as well as develop your existing staff.

We will also share HDI’s latest data on:

  • The training topics organizations are delivering
  • The methods used to deliver training
  • The amount of training received at various levels
  • The time to proficiency for new hires 

You will learn how training integrates with the actions of the job itself, making learning an ongoing process.

Who Should Attend:

  • Support center/service desk leaders who need information about how transformative training is an ongoing process that delivers 


Fancy Mills, Director of Training and Content, HDI / ICMI


Roy Atkinson, Sr. Writer/Analyst | HDI

719-955-8188 |

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Allison Clark