The State of the Industry: A Mid-Year Research Roundup

When:  Jun 18, 2019 from 1:00 PM to 2:00 PM (ET)

HDI conducts extensive research throughout the year. In this webinar, we will review our 2019 research to date, examine what it means for the industry, and suggest areas that leaders should be paying attention to, including possible courses of action. We will review the latest findings on:

  • Knowledge management, including self-help/self-service
  • Staffing and compensation findings, including industry health indicators
  • Emerging technologies
  • Consequences for metrics

Who Should Attend:

  • Service desk/support center directors, managers, supervisors, and team leads interested in understanding why knowledge management and emerging technologies are the key to the future
  • Support center/service desk leaders who need information about the current state of the industry


Roy Atkinson, Sr. Writer/Analyst | HDI