Ask Your Network LIVE: Desktop Support

When:  Mar 29, 2019 from 1:00 PM to 2:00 PM (ET)
On March 29, we're hosting the first-ever Ask Your Network LIVE event, hosted by your HDI Connect Ambassadors! Join your fellow community members and discuss questions like: 

  • How do you/your team balance projects against the daily ebb and flow of desktop support work?
  • How do you measure the efficiency of desktop support (team, processes, etc.) in your organization?
  • How do you define SLAs/OLAs for desktop support?
  • What metrics are you measuring/tracking for desktop support?
  • Which tools is your organization using to manage desktop support?
  • What training or professional development have you pursued in desktop support? What do you recommend?
  • How do you see your work life beyond desktop support? What’s your career trajectory/goals?

From 1-2 pm EDT, we'll chat in real-time on Connect -- hope to see you there!
#DesktopSupport
#Metrics
#SLA
#ProfessionalDevelopment