Using a meaningful knowledge base and how your homepage sets the tone.
We’ll discuss how a good knowledge base not only helps your techs, but those looking to resolve their issues quickly.
By answering these and other questions, we can help each other with ideas to improve existing knowledge bases or start a new knowledge base.
Then, we will look at some examples of Service Desk home pages to start a discussion of what works well and what doesn’t work well.
If you’d like to submit a screenshot of your Service Desk home page, please send it to Josh.Smits@foth.com.