Analyst of the Year and Desktop Support Technician of the Year Awards Dinner
Date: Thursday, December 6th, 2018 at 6:00pm
Location: Fratelli’s Ristorante (1330 Wirt Road, Houston, TX 77055)
Door Prizes: – Don’t miss out!
Come cheer on HDI of Houston’s 2018 Award Nominees
Analyst of the Year Nominees
- Yosha Calvin, Houston ISD
- Jesse Yoho, Ironedge Group
Desktop Support Technician of the Year Nominees
- Travis Dozier, Exxon Mobil (TEKSystems)
- Ismeal Pena, The Menninger Clinic
Featuring, our guest speaking, Ric Mims, CIO of CJM IT Consulting.
TOPIC: The Philosophy of Customer Service
Customer service is incredibly important to any business. A customer service philosophy is a focused mindset that comes from the leadership of your company. By implementing a philosophy that puts the customer first, you'll empower your team to deliver value to your organization. By delivering that value, high levels of customer satisfaction and retention are then realized.
BIO: Ric Mims has more than 24 years of experience in service desk management, ITSM consulting, and operations. Ric has held various positions throughout his career, from enterprise help desk manager to VP of Operations for an outsourcer. He has also served in many capacities for HDI; he's a former HDI business associate, Strategic Advisory Board member, and speaker at numerous conferences, Forum meetings, and local chapter events. In his current role, Ric serves as CIO for CJM IT Consulting, a consultancy that builds and develops roadmaps, strategies, and technologies focused on the healthcare industry and other verticals.
Special thanks to our event sponsor: