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About the Chapter
CX4IT – Customer Experience for IT
Mar 29, 2018 from 5:00 PM to 7:00 PM (ET)
By now we all know that improving end-customers’ experiences directly impacts company revenue and the cost of goods sold. But did you know that the same experience-impact linkage applies to employees?
Organizations that are able to understand and meet employees' ever-changing expectations will be able to significantly increase compliance with internal processes, expansion of technology adoption, and work more closely with the IT organization!
Employees have experiences that drive whether they work closely with IT or want to work with IT at all. You can change those experiences by applying end-customer experience practices to the design and delivery of your IT systems and processes for employees. This presentation provides some insights on some of the CX techniques that have been successfully used to engage more effectively with employees to drive better outcomes with technology.
Our Presenter: Chris Gallacher
Chris is a principal consultant in Forrester’s Business Technology Strategy consulting practice. He focuses on helping organizations develop their service management strategy as well as applying CX principles to IT service delivery. Chris also advises clients around best-practice use of cloud computing, next-generation IT platforms, and automation. He has over 15 years of industry experience, including five years working in consulting roles.
Read the full bio
Registration details coming soon!
150 Cambridgepark Drive
Cambridge, MA 02140
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