Radical Customer Service: Bringing the Service Desk to the Customer

When:  Feb 15, 2018 from 1:00 PM to 2:00 PM (ET)
Associated with  New England

Join HDI New England for our first event of 2018! Grab some hot cocoa and enjoy a virtual presentation by our friends from the HDI Titletown chapter as they inform us about Radical Customer Service: Bringing the Service Desk to the Customer.

As companies and institutions start to downsize the Service Desk, the need for face-to-face interaction still exists. The Mobile Service Desk (MSD) provides a new venue for service by going out to the community; a practice that increases visibility and value of the service desk itself. With a low cost and high impact on the community, the MSD can delight customers with its simplicity, and approachability.

Speaker Biographies:

Neil Gloudemans is the Service Desk Team Lead at St. Norbert College, overseeing a team of about 20 student service desk staff. He is the administrator for their Zendesk ticketing system, a Certified Google Apps Administrator and Educator, a certified Apple Support Professional, a HDI Technical Support Professional and the VP of Social Media for Titletown HDI. He is also a member of the 501st legion. A Star Wars Costuming group dedicated to volunteering for charities.

Taylor Jadin is a Learning Technology Specialist at St. Norbert College, managing and overseeing the learning management systems on campus. He is a certified Apple Support Professional, and a HDI Technical Support Professional. Taylor has a background in education and has a Bachelor of Music in Education from SNC. 

Link to vitual meeting to be supplied to registrants prior to the event.

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