Join HDI New England for our first event of 2018! Grab some hot cocoa and enjoy a virtual presentation by our friends from the HDI Titletown chapter as they inform us about Radical Customer Service: Bringing the Service Desk to the Customer.
As companies and institutions start to downsize the Service Desk, the need for face-to-face interaction still exists. The Mobile Service Desk (MSD) provides a new venue for service by going out to the community; a practice that increases visibility and value of the service desk itself. With a low cost and high impact on the community, the MSD can delight customers with its simplicity, and approachability.
Neil Gloudemans is the Service Desk Team Lead at St. Norbert College, overseeing a team of about 20 student service desk staff. He is the administrator for their Zendesk ticketing system, a Certified Google Apps Administrator and Educator, a certified Apple Support Professional, a HDI Technical Support Professional and the VP of Social Media for Titletown HDI. He is also a member of the 501st legion. A Star Wars Costuming group dedicated to volunteering for charities.
Taylor Jadin is a Learning Technology Specialist at St. Norbert College, managing and overseeing the learning management systems on campus. He is a certified Apple Support Professional, and a HDI Technical Support Professional. Taylor has a background in education and has a Bachelor of Music in Education from SNC.
Link to vitual meeting to be supplied to registrants prior to the event.