Please join us as HDI New England welcomes John Custy to our May event at Alexander Technology Group in downtown Boston. John will present "Exploring the Value of Knowledge-Centered Support (KCS)," an interactive look at the benefits your organization may experience by implementing this methodology.
John Custy is a KCS subject matter expert and he's well versed in all levels of KCS, both at the service (ITSM) level as well as outside of IT. Please join us as we explore the value of adopting Knowledge Centered Support (KCS). To learn more about John, please see this great write-up of his impressive career and many accomplishments.