KCS Training in the OC!

Starts:  Dec 10, 2018 8:00 AM (PT)
Ends:  Dec 12, 2018 5:00 PM (PT)
Associated with  Orange County
Training is coming back to Orange County! 

This certification verifies that support center professionals possess the understanding of the Knowledge-Centered Service (KCS SM) methodology, a set of processes/practices that leverage knowledge as a key asset of the support organization. Additionally, this certification validates that they know how to implement the practical steps for capturing, structuring, and successfully reusing knowledge through the knowledge management process.


100 Bayview Circle
Newport Beach, CA 92660
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