We are excited to announce that Greg Sanker, current Agency CIO, State of Oregon, will speak at the local chapter meeting on March 14th.
Greg Sanker is an IT service management author, speaker, and practitioner with decades of global IT experience, ranging from a Fortune 10 tech giant to the public sector. An international speaker known for his practical been-there-done-that advice, Greg frequently blogs about excellence in service management on ITSMTransition.com and was recently named an Top 25 Thought Leader in Technical Support and Service Management by HDI.
Greg will share a presentation that has been prepared for the HDI Conference.& Expo 2019 taking place in Orlando, Florida this April.
ITIL4 Change Control
In many organizations, changes represent the single largest source of unplanned outages and customer-impacting incidents. At the same time, IT is increasingly criticized for its bureaucratic and slow review and approval processes. What’s a practitioner to do?
In this session, ITIL 4 Change Control Practice author Greg Sanker presents a capabilities approach to change control – focusing on the core capabilities needed, while shifting the focus to business outcomes rather than rigid processes. Learn all about:
* Scalable, adaptive approach to managing changes
* Focusing on change outcomes, not the process
* The five core capabilities of modern change control
Session includes a brief overview of what's new in ITIL4.
With many thanks, the March meeting is sponsored by ServiceNow.