In over 20 years working in IT support and operations, Elizabeth has been responsible for a number of disciplines including tier 1 support, tier 2 support , access management, network operations, and end user computing. She has also supported and administered ITSM programs using software such as Remedy, Service Desk Express and Heat.
In all her roles, Elizabeth is dedicated to leveraging best practices to help groups achieve goals, optimize efficiency and continually improve. She believes exceptional technical services are built on a foundation of effective and measurable processes, cohesive business relationships, and an engaged team of people who are empowered to be successful.
Combining experience across industries including eCommerce, telecommunication and healthcare, with certifications in ITIL (v2, v3) and as an HDI Support Center Director, Elizabeth brings her diverse education, experience and an open mind to each challenge.