Summer is right around the corner and your friends at HDI Philly are gearing up for our FIRST fully virtual event! As we look forward to the rest of the year, our board has been busy at work preparing for some GREAT speakers in the coming months.Mark your calendar for our FIRST Virtual event on June 17th to discuss J&J's implementation of AI, Chatbots and Virtual Assistant's. If your organization is exploring these technologies, you should be sure to tune in!
In addition to the keynote presentation, our president John Pedicone will be leading a roundtable discussion and Q&A on providing remote support to clients. We look forward to seeing you virtually!
Regards,
HDI Philly Leadership Team
Title: Implementation of AI/Chatbot/Virtual Assistant at J&J
Abstract: Employee expectations for support are rapidly evolving, and internal support teams are being measured against consumer-like experiences. Enter chatbots - an artificial intelligence capability that leverages the growing proliferation of messaging with machine learning and natural language processing. Implementing them for support has become of growing interest but ultimately comes down to concerns due to a variety of offerings on the market (which one is right for me?), risk of user acceptance (Why talk to a virtual agent when there is a real one?), and ultimately maintenance and implementation costs (Build vs. buy? What does it take to get content ready? How much time is needed to run this thing?). At Johnson & Johnson they took the plunge and never looked back. Learn from our journey as we share our lessons learned that led to a successful virtual agent that runs along side a live chat support queue.
Speaker: Anthony Pacitti
Bio: Anthony Pacitti has more than 10 years of experience as an IT professional, all with Johnson & Johnson. Currently he is an IT Manager for End User Experience managing and supporting new technologies with the focus to provide valuable experiences for his global colleagues across the company. Prior to his current responsibilities he spent most of his career in IT Service Catalog Management with considerable experiences in ITSM, data and analytics, project management, process improvement, ServiceNow, user and customer experience. Recently he has been focusing his time on adopting and managing chatbot technologies, advocating further exploration of AI/ML technologies in evaluating/improving the employee IT support experience and building value in managing Johnson & Johnson’s internal B2C Medallia CIO solution.
Date
Wednesday June 17, 2020
Time: 1:00PM-3:30PM
Location and Login Details:
Zoom Meeting invite
HDI Philly Meetings is inviting you to a scheduled Zoom meeting.
Topic: HDI Philly Local Chapter Meeting
Time: June 17, 2020 1:00 PM Eastern Time (US and Canada)
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Meeting ID: 854 9693 8989
Password: 972664
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SAVE THE DATES - PROPOSED 2020 HDI MEETING SCHEDULE
Aug Baseball Game
7/15 TBD (Widener U)
Oct Golf Outing
10/21 TBD (Vanguard)
12/4 Annual Leadership Conference