Demystifying Change Management

When: Feb 1, 2017 from 12:00 PM to 4:00 PM (ET)

Associated with Philly

Demystifying Change Management

Kevin Smith's topic 'Demystifying Change Management' will take a look at Change Management today which is both a strategic process and one that is often misunderstood and poorly executed. He will review the key things that must be done correctly to establish a foundation for success, and common mistakes to be avoided. Kevin will also present a process model that is a good place to start when designing a new or updating an existing Change Management process. These recommendations are based on his work with 100s of companies around the world that have taken on Change Management and those resulting experiences, both good and bad.

Panel Discussion: The impacts of Change Management on Incident and Problem Management

Aran McFarland, Main Line Health Problem Manager, will lead a panel discussion on the impact that change management can on other processes.

Keynote Speaker

Kevin Smith
SVP, Strategic Initiatives
Heat Software

Kevin Smith is responsible for the Service Management Business Unit, including all strategy, go to market and customer success activities for the growing portfolio of HEAT Software Service Management applications.

Kevin has a deep understanding of the Service Management market, having previously been responsible for product management, product marketing and corporate marketing for all HEAT Software product lines. Kevin brings over 25 years of technical, management, and executive leadership experience in technology and software businesses.

Prior to HEAT Software, Kevin has held positions as Vice President of Solutions Management at Manugistics Inc., Vice President of Operations at Avyx Inc., as well as Flight Design Manager with NASA at the Johnson Space Center in Houston, Texas.

Kevin holds a Bachelor of Science in Chemical Engineering from Texas A&M University and a Master of Science in Computer Science from the University of Houston.

Location

Pinnacle Foods Group
121 Woodcrest Road
Cherry Hill, NJ, 08003

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