Knowledge Management - ROI of Self-Service

When:  Oct 10, 2018 from 12:00 PM to 4:00 PM (ET)
Associated with  Philly
Topic: Using Knowledge Effectively to Accelerate Self-Service ROI
 
 
Abstract:
Join EasyVista’s VP of Business Development & Strategy, Evan Carlson, as he discusses how to Use Knowledge Effectively to Accelerate Self-Service ROI. Evan’s session will feature: 

• The State of Self-Service
• Why Self-Service and Self-Help are better together
• The Benefits of Self-Help
• The ROI of Self-Help
• What Success Looks Like
• Tracking ROI with Knowledge Analytics

Additionally, Evan educates us on why companies have been unsuccessful with self-service and are struggling to realize ROI and, why your 2018 self-service initiatives should include knowledge and user experience improvements.

Speaker Biography:
Evan Carlson, Vice President of Business Development and Strategy at EasyVista, specializes in driving innovative strategies to address IT’s toughest challenges. He is currently focused on championing the benefits of going beyond the traditional knowledge base by using Self Help to provide better interactions between the customer and support technician. By focusing on their experiences and engaging with new intuitive and intelligent knowledge tools, customer satisfaction increases and support becomes more efficient, all while reducing costs for the organization. Evan has also been an HDI member since 2010 and a founding board member of the HDI Rhode Island Local Chapter from 2010-2018. 

Location

LiquidHub
500 Swedesford Road
Suite 300
King of Prussia, PA 19087

Contact

Randy Stark
2157522221 x185
Randy.Stark@gmail.com