HDI Philly Chapter Meeting: AI and Machine Learning

When:  Oct 23, 2019 from 12:00 PM to 4:00 PM (ET)
Associated with  Philly

Keynote: Deflection through a conversational engine (AI, Machine Learning and Chat and how it applies to Enterprise Service Management)

Join us as Mike will be speaking about how IT help is an important aspect of businesses that needs attention. Artificial intelligence and machine-learning-driven solutions will reshape enterprise service management by moving the emphasis from augmenting the agent to empowering the end-user experience.

Service Management will be redefined:

  • At the point of entry – interacting directly with the user
  • Automating backend entities to strengthen the system
  • Generating solutions to minimize human intervention

This presentation will highlight how the Service Management paradigm will shift from human agents to conversational engines that leverage knowledge graph technology to drastically improve ticket deflection day 1.

About the Speaker:

Name: Mike Belfanti
Job Title: Sr. Solutions Architect, CDI
Company: CDI
Degree: Penn State graduate B.S. Computer Engineering

Entering his 10th year of working with ServiceNow.  Started initially on the customer side supporting the platform in 2010, and moved to the consulting side the end of 2012. Has played the different roles of Lead Developer, Lead Architect, and Sr. Solution Consultant


12/6 - Annual Leadership Conference


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