Keynote: Deflection through a conversational engine (AI, Machine Learning and Chat and how it applies to Enterprise Service Management)
Join us as Mike will be speaking about how IT help is an important aspect of businesses that needs attention. Artificial intelligence and machine-learning-driven solutions will reshape enterprise service management by moving the emphasis from augmenting the agent to empowering the end-user experience.
Service Management will be redefined:
This presentation will highlight how the Service Management paradigm will shift from human agents to conversational engines that leverage knowledge graph technology to drastically improve ticket deflection day 1.
About the Speaker:
Name: Mike BelfantiJob Title: Sr. Solutions Architect, CDICompany: CDIDegree: Penn State graduate B.S. Computer Engineering
Entering his 10th year of working with ServiceNow. Started initially on the customer side supporting the platform in 2010, and moved to the consulting side the end of 2012. Has played the different roles of Lead Developer, Lead Architect, and Sr. Solution Consultant
SAVE THE DATE - UPCOMING MEETINGS
12/6 - Annual Leadership Conference