HDI Support Center Analyst Training

Starts:  Feb 16, 2017 8:00 AM (PT)
Ends:  Feb 17, 2017 5:00 PM (PT)
Associated with  Sacramento
This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.

Help desk professionals and support center analysts provide frontline support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction.


Legislative Data Center
1100 J Street
Sacramento, CA 95843
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Jose Castillo