HDI Support Center Manager Training

Starts:  Feb 13, 2017 8:00 AM (PT)
Ends:  Feb 15, 2017 5:00 PM (PT)
Associated with  Sacramento
This certification verifies that the support center manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.

Support center managers are responsible for executing the operational and tactical plans of the support organization while satisfying customer and business needs.

HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support center marketing. Designed for both new and experienced support center managers, this course helps support center managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and delivers on its commitments.


Legislative Data Center
1100 J Street
Sacramento, CA 95814
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Victoria Bech