We have an amazing conference lined up, choose from an informative mix of content-rich sessions across multiple tracks focused on People, Processes and Technology. Learn from industry experts how to streamline your IT Operations and maximize performance with minimal resources. Why Attend Conference? To evaluate advances in industry technology, meet speakers and sponsors, network with other peers and practitioners, and participate in our illustrious prize giveaway. Come Learn, Experience, Network, and Grow in the Industry!
Employee Training - Getting It Right Every Time
Presented by Terri Oropeza
The help desk is often the place careers begin in IT – hiring college grads or internal transfers with some technical knowledge. Learn how to develop a dynamic and interactive training site using SharePoint to create and manage learning guides and other modules.This approach ensured that every help desk team member is a real-time instructor, training new support admins while also increasing individual and collective available knowledge and expertise.
Modern Service Desk: Working from Anywhere
Presented by Josh Long - Senior Technical Manager, IT Solution Architect
As virtualization and cloud have taken hold, IT support has changed. Traditionally, technicians and engineers had to be in proximity to the users and hardware they supported. Today, that expertise can often reside in other locations. Along with key benefits, this can bring business and technical challenges. Explore this rapidly growing approach to support as Josh shares from his experience designing, implementing, and supporting tools and infrastructure that make it successful.
Various Approaches to Managing Projects
Presented by Brad Mahaney PMP, CSM, ACC
All organizations have projects, with many attempting to run hundreds of projects concurrently. The proper project management of these projects is critical to the organization’s bottom line. The competitive landscape has been changing, and organizations cannot wait two or three years for the release of a product. During the session, we will be discussing some of the project management approaches currently used by organizations and where we may be going in the future.
iPhones and iPads Everywhere! How do you Manage Them?
Presented by Jose Castillo
Today many companies and government agencies are adopting a mobile first strategy. They are turning to iPads and iPhones for their work force. Apple has developed tools like Apple VPP and APPLE DEP that lets IT manage apps, track devices and update software. Bringing together a Mobile Device Management solution with Apple DEP and Apple VPP, gives the end user fell like they’re using their own device.