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  • The Future of Service and Support: A Brave New World!

    Sep 19, 11:00 AM - 12:00 PM (PT)
    IT Service and Support organizations worldwide are moving aggressively towards new business models. ITIL 4, AI, and hiring practices that place a premium on business skills are radically altering the landscape of the industry. A bright future awaits those who are prescient enough to embrace these industry megatrends, while those who are slow to adapt will operate at a significant disadvantage for many years to come. In this presentation, Jeff Rumburg, Managing Partner at MetricNet, will use industry benchmarking data to connect the dots and present a vision of the service organization of the future. Attendees will learn how people, process and technology are converging upon a tipping point that will radically reshape the support industry of the future.

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    About Jeff
    Jeff Rumburg is the winner of the 2014 Ron Muns Lifetime Achievement Award, and was named to HDI’s Top 25 Thought Leaders list for 2016. As co-founder and CEO of MetricNet, Jeff has been retained as an IT service and support expert by some of the world’s largest corporations, including American Express, Hewlett Packard, Coca-Cola, and Sony. He was formerly CEO of the Verity Group and Vice President of Gartner. Jeff received his MBA from Harvard University and his MS in Operations Research from Stanford University.

  • Join Us for Old School Video Games, Food and Drinks!

    Oct 17, 5:30 PM - 7:00 PM (PT)
    Registration is FREE for this event.
    This is a perfect opportunity to tap into local IT leaders and peers. Learn more about HDI and the Sacramento local chapter. Open conversations about the challenges you are facing, technology you are evaluating, staffing and hiring, and much more!
    Let's play some games, eat and drink!

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    Sacramento, CA, United States

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