What’s being insourced and outsourced these days in the tech support industry? Why? Find out in this webinar, where you’ll take a deep dive into data collected through one of our recent annual surveys. With takeaways for both internal technical support managers and outsourced technical service...
06-14-2016 | 11:00 - 12:00 MT
Contracting with another company to provide services, generally on other premises, that the organization would otherwise employ its own staff to perform. #WorkforceManagement #Outsourcing #SupportModels
To hire a consultant or third-party vendor to deliver all or a portion of the services normally provided by an internal group; the vendor is responsible for meeting the service level agreement (SLA) mandated by the customer. The term generally refers to business operations that occur off-site...
Those third-party vendors to whom a fee is paid for the service (support) provided. Outsourcers accept responsibility for meeting the customer’s SLA's . #ServiceProvider #ServiceLevel #Outsourcing #WorkforceManagement #ServiceDesk #SupportModels #ServiceDelivery
The method used to achieve business process re-engineering; the examination and reconstruction of processes. #Outsourcing #ITSM #ProcessManagement #BusinessValue #ProcessImprovement #BusinessAlignment #Processes
Leveraging technology or specialized process vendors to provide and manage an organization’s critical and/or noncritical enterprise processes and applications. The most common examples of BPO are call centers, HR, accounting, and payroll outsourcing. #BusinessAlignment #Outsourcing