Configuration management is about what you have, but in order to produce better business outcomes, it should also help you understand what your configuration items (CIs) are doing. To better manage IT services, you should know: Detailed information about your CIs Services those...
08-16-2016 | 13:00 - 14:00 ET
A methodology for managing continuous improvement by using a quality management system. TQM establishes a culture involving all people in the organization in a process of continuous monitoring and improvement. #ConfigurationManagement #SixSigma #QualityAssurance #ContinualServiceImprovement
A measure of the degree to which a service or business process has been effected by an incident or problem (e.g., the impact on the organization in terms of the number of services, users, or potential financial loss). #BusinessAlignment #ITSM #BusinessContinuity #DesktopSupport ...
Any action resulting in a new status or value in baseline or configuration data. #ConfigurationManagement #ChangeManagement #ITSM #Practices #AssetManagement #Processes #ITIL #BestPractice
Standalone systems or components of IT service management software which allow support teams and/or administrators to remotely view and/or reconfigure computers or other configuration items on a network. RMM can be used to deploy security patches, update software, and monitor software licensing...
The process of creating or altering software systems and the models and methodologies that people use to develop these systems. #Framework #Methodology #ReleaseManagement #ConfigurationManagement
All of the new, modified, or existing software configuration items that are made available for use at any given time. #ConfigurationManagement #ReleaseManagement #ITSM
A logical whole of system software or application software, in the form of source code, if possible, accompanied by the corresponding documentation. See Configuration Item . #ConfigurationManagement #ITSM
A secure software library where all versions of software CI's that have been accepted from the developer or supplier are held in their definitive, quality-controlled form. By necessity, this logical library may have to occupy one or more physical locations. #ConfigurationManagement ...
The process that brings all components of the IT infrastructure and the related documentation under control to support the other service management processes and provide, at reasonable costs, qualitative services in the context of continuously changing user demands. #ServiceSupport ...