A four-tier categorization scheme in used to categorize and/or classify. The acronym stands for subject, type , element , and module . #Reporting #ITSM #Metrics #IncidentManagement #Practices #Analytics #Methodology #TechnicalSupport
Configuration management is about what you have, but in order to produce better business outcomes, it should also help you understand what your configuration items (CIs) are doing. To better manage IT services, you should know: Detailed information about your CIs Services those...
08-16-2016 | 13:00 - 14:00 ET
An element of success that must happen if an IT service, process, plan, project, or activity is to succeed. #Practices #CSF #Metrics #ITSM #BusinessAlignment #ITIL #SupportOperations
An emerging set of principles, methods, and practices for communication, collaboration, and integration between software development (application/software engineering) and IT operations (systems administration/infrastructure) professionals. The Dev refers to Application Development , and the ...
The sum of an organization’s IT-related hardware, software, data communication facilities, procedures, and documentation; physical and organizational structures. #ShadowIT #ITIL #ITSM #Infrastructure
Abbreviation for Information Security . See Security Management . #RiskManagement #SecurityManagement #ITSM
Acronym for IT operations management, which covers performance, capacity, and availability of IT infrastructure . #ITSM #Infrastructure #Technology #TechnicalSupport
The process responsible for assessing threats and ensuring the confidentiality and availability of business information. #ITSM #SecurityManagement
Acronym for IT asset management . #AssetManagement #ITIL #ITSM
(1) The tracking and optimization of IT equipment and related products; the implementation of a set of operating and accounting procedures intended to maximize the return on investment (ROI) of the equipment assets of an organization, especially capital assets. (2) According to ITIL, asset...