What’s being insourced and outsourced these days in the tech support industry? Why? Find out in this webinar, where you’ll take a deep dive into data collected through one of our recent annual surveys. With takeaways for both internal technical support managers and outsourced technical service...
06-14-2016 | 11:00 - 12:00 MT
Generally accepted requirements followed by the members of an industry, often codified in a voluntary, industry-developed document that establishes requirements for products, practices, or operations. Not to be confused with industry benchmarking using averages, means, or medians. See ISO . ...