The process responsible for managing risks that could seriously affect IT services . ITSCM ensures that the IT service provider can always provide the minimum agreed-upon service levels, by reducing the risk to an acceptable level and planning for the recovery of IT services. ITSCM should be...
A plan defining the steps required to recover one or more IT services . The plan will also identify the triggers for invocation, the people to involve, the communications to send, etc. The service continuity plan should be part of a business continuity plan. #SLA #SupportOperations #ITSM...
The initial steps of risk management ; involves analyzing the value of assets to the business, identifying threats to those assets, and evaluating how vulnerable each asset is to those threats. #ITSM #ReleaseManagement #SecurityManagement #RiskManagement #BusinessContinuity ...
The possibility of suffering harm or loss. In quantitative risk management this is calculated as how likely it is that a specific threat will exploit a particular vulnerability. #RiskManagement #BusinessContinuity #BusinessContinuityPlan #ITSM #BusinessIntelligence #BusinessAlignment
The core of disaster recovery planning : recognize the threat, prioritize it, and mobilize resources to stop it. Failure at any stage exposes your company or organization to predictable surprises. Given the stakes involved, RPM should count among every business or organization leader’s core...
A manual that includes everything support center analysts need to know to perform their jobs. Incorporated in the manual are the policies , procedures , call escalation charts, contact lists, supported environments, and service level agreements . #MaturityModels #BusinessContinuityPlan...
A series of actions performed in a specific order. #BusinessContinuityPlan #BestPractice #ServiceDelivery #Lean #BusinessContinuity
An activity responsible for creating one or more plans. #BestPractice #ProcessImprovement #BusinessContinuityPlan #ProfessionalDevelopment #MaturityModels #ITSM #BusinessAlignment
The capability provided to the consumer (organization or individual) is to deploy onto the cloud infrastructure consumer-created or acquired applications created using programming languages and tools supported by the provider. The consumer does not manage or control the underlying cloud...
Initiation of the steps defined in a plan; for example, initiating the IT service continuity plan for one or more IT services. #BusinessContinuityPlan #BusinessContinuity #ITSM