A financial calculation used to analyze the direct and indirect costs of owning and using hardware and software. #BusinessAlignment #FinancialManagement #BusinessValue
A third-party, external company that supplies goods or services to the support center or customer. #BusinessValue #FinancialManagement #BusinessAlignment
Reviewing vendor performance and responsiveness through statistical problem reports. #BusinessAlignment #ITSM #BusinessValue #FinancialManagement
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The process of managing some or all of an organization’s knowledge as a resource; the capture and reuse of business and technical information. #BusinessIntelligence #KnowledgeCenteredSupport #ITIL #BusinessValue #KnowledgeManagement #ITSM
One or more locations in which the definitive and approved versions of all software CIs are securely stored. The DSL may also contain associated CIs, such as licenses and documentation. The DSL is a single logical storage area, even if there are multiple locations. All software in the DSL is...
A formal plan for implementing improvements to a process or IT service . An SIP is managed as part of a continuous improvement process. #Processes #ITSM #CustomerExperience #BusinessAlignment #ContinualServiceImprovement #BusinessValue
A set of related activities designed to accomplish a specific objective that creates value for the customer or stakeholder by transforming inputs into outputs. #ProcessImprovement #ITIL #Processes #ProcessManagement #ITSM #BusinessValue
A financial calculation used to determine the time it will take to recover the costs of an investment (or payback period). #BusinessValue #BusinessAlignment #ROI #FinancialManagement
An improvement activity that is expected to provide a return on investment in a short period of time with relatively little cost and effort. #BusinessValue #BusinessAlignment #FinancialManagement
An accounting term that refers to a department or function in the organization that generates revenue for the parent company or organization. See also Cost Center . #BusinessAlignment #BusinessValue #FinancialManagement