Core IT service management processes that have both a strategic and tactical focus. In ITIL ® , these are service level management , capacity management , IT service continuity management , availability management , and financial management for IT services. #ServiceDelivery #ITIL ...
The process responsible for ensuring that the capacity of IT services and the IT infrastructure is able to deliver on agreed-upon service level targets in a cost effective and timely manner. Capacity management considers all of the resources required to deliver the IT service and plans for short...
(1) The time it takes the support center to respond to a transaction that has arrived from a customer. Response time applies to any contact channel a customer uses. (2) A measure of the time taken to complete an operation or transaction. Used in capacity management as a measure of IT...
See Response Time #CapacityManagement #SupportOperations #KPI #Metrics #PerformanceManagement #ITSM
The plans, procedures, and contingencies that enable your company or support organization to set up, reconfigure, and continue to work after a disaster or during a work disruption, such as a power outage. #ITSM #BestPractice #Infrastructure #CapacityManagement #BusinessContinuity ...
The capability provided to the consumer (organization or individual) is to deploy onto the cloud infrastructure consumer-created or acquired applications created using programming languages and tools supported by the provider. The consumer does not manage or control the underlying cloud...
The implementation and management of IT services that meet the needs of the business. IT service management is performed by IT service providers through an appropriate mix of people, process, and technology. #ServiceDelivery #ITSM #ServiceSupport #ServiceDesk #Practices ...
A quantitative research method in which a study is conducted into the effects that an error may have on the other parts of the configuration and the subsequent consequences for the service level , taking into account the risks of such an error occurring, as well as the severity of the error. ...
Loss of ability to operate to specifications or to deliver the required output. The term failure may be used when referring to IT services, processes, activities, CI's , etc. A failure often causes an incident . #TechnicalSupport #BusinessContinuity #ConfigurationManagement ...
All locations, departments, workgroups, and people within the company or organization. An enterprise-wide outage would affect everyone in the company. #BusinessAlignment #ChangeManagement #CapacityManagement #Scheduling #ProblemManagement #BusinessContinuityPlan ...