Given ITIL’s ability to integrate with other forms of complementary best practice guidance, it makes sense to complement ITIL with a proven, well-established standard of best practices for support centers. That complementary guidance is the HDI Support Center Standard. Attend this webinar to...
06-08-2016 | 11:00 - 12:00 MT
Previously referred to as support supervisor . The technical support professionals who oversee the day-to-day activities of a team of support staff. These professionals serve as the communication link between the team and the manager, as a coach or mentor to support staff, and are often the...
The management professionals who manage a team of support center analysts and/or team leads while executing the operational and tactical plans of the support center and satisfying customer and business needs. Their responsibilities may include recruiting and hiring, performance management,...
A mandatory requirement. Examples include ISO/IEC 20000 , an internal security standard for UNIX configuration, or a government standard for the maintenance of financial records. The term is also used to refer to a code of practice or specification published by a standards organization, such...
Certified Information Systems Auditor qualification offered by ISACA. #CertificationStandard #Certification
A measure of performance, efficiency, effectiveness or quality, usually based on statistical, historical, or operational data. Metrics are used as a basis for rewards and/or recognition, improving performance, communicating value (alignment to business goals), and measuring continuous...