An experienced analyst or technician who is assigned to guide and teach novice agents through a combination of knowledge and experience sharing. #People #EmployeeSatisfaction #Culture #Coaching #ProfessionalDevelopment #EmployeeEngagement
The long-term, strategic accomplishment(s) that a business or organization sets out to achieve; quantified and measurable objectives. Goals are frequently confused with objectives, but they are not interchangeable with each other. See Objective . #ProcessImprovement #BusinessAlignment ...
A collaborative leadership activity designed to encourage growth and development, sometimes addressing employee performance issues. #Collaboration #People #Motivation #Coaching #PerformanceManagement #CommunicationSkills #TeamBuilding