ITIL, previously known as IT Infrastructure Library®, is widely used as guidance for IT service management. ITIL and IT Infrastructure Library are registered trade marks of AXELOS, Limited. #ServiceTransition #ServiceSupport #ServiceDelivery #Processes #ITIL #ServiceStrategy ...
A methodology for managing continuous improvement by using a quality management system. TQM establishes a culture involving all people in the organization in a process of continuous monitoring and improvement. #ConfigurationManagement #SixSigma #QualityAssurance #ContinualServiceImprovement
(1) A quantified, specific statement identifying what a service desk or support center will accomplish over a period of time, such as “reduce total cost of support by 15 percent during Q3” or “decrease customer downtime by twenty-five hours per quarter during Q4.” (2) The defined purpose or aim...
A formal plan for implementing improvements to a process or IT service . An SIP is managed as part of a continuous improvement process. #Processes #ITSM #CustomerExperience #BusinessAlignment #ContinualServiceImprovement #BusinessValue
The method used to achieve business process re-engineering; the examination and reconstruction of processes. #Processes #ProcessManagement #OrganizationalChangeManagement #ITIL #BusinessAlignment #ITSM #ContinualServiceImprovement #ProcessImprovement
Part of the problem management process. The process of identifying the underlying causes of incidents to prevent future recurrence. #ContinualServiceImprovement #ProblemManagement #ITSM #BusinessContinuity #ITIL #RootCauseAnalysis #Processes
A database containing all known error records; this database is created by problem management and used by incident management and problem management. #ContinualServiceImprovement #ProblemManagement #ITSM #Processes #ITIL #KnowledgeManagement #IncidentManagement
Japanese for “improvement” or “change for the better.” Refers to the philosophy or practices that focus upon the continual improvement of processes in manufacturing, engineering, game development, and business management. See also Continual Service Improvement and Continual Process...
The performance of the service provider is continually measured and improvements are made to processes, services, and infrastructure to increase efficiency, effectiveness, and cost effectiveness. #QualityAssurance #ContinualServiceImprovement #ServiceQuality #TechnicalSupport ...
The implementation and management of IT services that meet the needs of the business. IT service management is performed by IT service providers through an appropriate mix of people, process, and technology. #ServiceDelivery #ITSM #ServiceSupport #ServiceDesk #Practices ...