Anything that might exploit vulnerability. Any potential cause of an incident can be considered a threat. For example, a fire is a threat that could exploit the vulnerability of flammable floor coverings. This term is commonly used in information security management and IT service continuity...
Core IT service management processes that have both a strategic and tactical focus. In ITIL ® , these are service level management , capacity management , IT service continuity management , availability management , and financial management for IT services. #ServiceDelivery #ITIL ...
A synonym for deployment, most often used to refer to complex or phased deployments. #ContinuityManagement #ReleaseManagement #SupportOperations #DesktopSupport #Technology #ConfigurationManagement
The implementation and management of IT services that meet the needs of the business. IT service management is performed by IT service providers through an appropriate mix of people, process, and technology. #ServiceDelivery #ITSM #ServiceSupport #ServiceDesk #Practices ...
The process responsible for the day-to-day monitoring and management of one or more IT services and the IT infrastructure they depend on. The term is also used to refer to the group or department within an IT service provider that is responsible for IT operations. Often called Ops , as in ...
A quantitative research method in which a study is conducted into the effects that an error may have on the other parts of the configuration and the subsequent consequences for the service level , taking into account the risks of such an error occurring, as well as the severity of the error. ...
A category used to represent impact (e.g., major, minor, and catastrophic). #RootCauseAnalysis #ConfigurationManagement #ReleaseManagement #Analytics #ContinuityManagement #ITSM #ProblemManagement #IncidentManagement #TechnicalSupport
The time when a CI or IT service is not available during its agreed-upon service time. The availability of an IT service is often calculated from downtime. #ServiceDesk #CustomerExperience #RootCauseAnalysis #ServiceSupport #ProblemManagement #Technology #ServiceDelivery ...
The processes involved in tracking known errors until they are eliminated by the successful implementation of a change. #ITSM #ConfigurationManagement #ITIL #ContinuityManagement #RootCauseAnalysis #ContinualServiceImprovement #ProblemManagement #KnowledgeManagement ...
A database that provides a logical model of the IT infrastructure or a service by identifying, controlling, maintaining, and verifying the versions of CIs in existence; it contains details about the attributes and history of each CI and the important relationships between them. ...