The cost of providing a single item. #FinancialManagement #CostModels #Costs
Costs that are based on usage or other variables, and may include office supplies, paper, etc. #CostModels #Costs #FinancialManagement
One or more locations in which the definitive and approved versions of all software CIs are securely stored. The DSL may also contain associated CIs, such as licenses and documentation. The DSL is a single logical storage area, even if there are multiple locations. All software in the DSL is...
The time when a CI or IT service is not available during its agreed-upon service time. The availability of an IT service is often calculated from downtime. #ServiceDesk #CustomerExperience #RootCauseAnalysis #ServiceSupport #ProblemManagement #Technology #ServiceDelivery ...
Establishing a quantitative goal based on the best performance with respect to some appropriate selection criteria. For example, with respect to cost, the optimum response time is likely not the fastest possible response time. #FinancialManagement #WorkforceManagement ...
Expenses that provide no valued assets. See OpEx . #BusinessAlignment #FinancialManagement #CostModels #Costs
Investment in non-consumable assets, such as equipment. #BusinessAlignment #AssetManagement #ITSM #CostModels #Costs #FinancialManagement
A cost calculation that is used when deciding between investment choices. Opportunity cost represents the revenue that would have been generated by using the resources in a different way. For example, the opportunity cost of purchasing a new server may include the loss of interest that the money...
Expenses that provide no valued assets to the enterprise, such as sales and administration (salaries). See also, CapEx #FinancialManagement #BusinessAlignment #Costs #CostModels
An ACD feature that automatically reconfigures the number of rings before the system answers calls, based on real-time queue information. Since costs don’t begin until the ACD answers calls, this feature can save callers or the call center money when long-distance charges apply. #Technology...