One or more locations in which the definitive and approved versions of all software CIs are securely stored. The DSL may also contain associated CIs, such as licenses and documentation. The DSL is a single logical storage area, even if there are multiple locations. All software in the DSL is...
Cloud computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service...
A described set of elements, IT and non-IT, supported by the IT service provider, that fulfills one or more of the customer’s needs, supports the customer’s business objectives, and which the customer perceives as a coherent whole. #OLA #ServiceProvider #SecurityManagement ...
The time when a CI or IT service is not available during its agreed-upon service time. The availability of an IT service is often calculated from downtime. #ServiceDesk #CustomerExperience #RootCauseAnalysis #ServiceSupport #ProblemManagement #Technology #ServiceDelivery ...
A database that provides a logical model of the IT infrastructure or a service by identifying, controlling, maintaining, and verifying the versions of CIs in existence; it contains details about the attributes and history of each CI and the important relationships between them. ...