A financial calculation used to analyze the direct and indirect costs of owning and using hardware and software. #BusinessAlignment #FinancialManagement #BusinessValue
The cost of providing a single item. #FinancialManagement #CostModels #Costs
1) Labor turnover is the percentage of employees who leave a company or organization (through resignation, attrition or involuntary separation) during a given period; also, the number of employees hired to fill vacant positions during a given period, usually one year. 2) Financial turnover is...
A third-party, external company that supplies goods or services to the support center or customer. #BusinessValue #FinancialManagement #BusinessAlignment
Costs that are based on usage or other variables, and may include office supplies, paper, etc. #CostModels #Costs #FinancialManagement
Reviewing vendor performance and responsiveness through statistical problem reports. #BusinessAlignment #ITSM #BusinessValue #FinancialManagement
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One or more locations in which the definitive and approved versions of all software CIs are securely stored. The DSL may also contain associated CIs, such as licenses and documentation. The DSL is a single logical storage area, even if there are multiple locations. All software in the DSL is...
The active process of forecasting, budgeting, cost capture, and allocation to provide transparency into the nature and costs of IT services in order to justify IT spending and demonstrate competitive value. #FinancialManagement #ITSM #SupportOperations #KPI #CSF #ITIL
Core IT service management processes that have both a strategic and tactical focus. In ITIL ® , these are service level management , capacity management , IT service continuity management , availability management , and financial management for IT services. #ServiceDelivery #ITIL ...
A financial calculation used to determine the time it will take to recover the costs of an investment (or payback period). #BusinessValue #BusinessAlignment #ROI #FinancialManagement