An iterative, incremental framework for project management often seen in agile software development, a type of software engineering. Although the Scrum approach was originally suggested for managing product development projects, its use has focused on the management of software development...
The Universal Service Management Body of Knowledge (USMBOK) is derived from the published literature and the accumulated experiences of practitioners in the service management profession. The USMBOK codifies and defines service management as a system. #Framework #ITSM
The process of creating or altering software systems and the models and methodologies that people use to develop these systems. #Framework #Methodology #ReleaseManagement #ConfigurationManagement
The process that brings all components of the IT infrastructure and the related documentation under control to support the other service management processes and provide, at reasonable costs, qualitative services in the context of continuously changing user demands. #ServiceSupport ...
Core IT service management processes that have both a strategic and tactical focus. In ITIL ® , these are service level management , capacity management , IT service continuity management , availability management , and financial management for IT services. #ServiceDelivery #ITIL ...
The implementation and management of IT services that meet the needs of the business. IT service management is performed by IT service providers through an appropriate mix of people, process, and technology. #ServiceDelivery #ITSM #ServiceSupport #ServiceDesk #Practices ...
Worldwide association of IS/IT professionals dedicated to the audit, control, and security of information systems. Offers CISA qualification and COBIT standards. #ITSM #Framework
COBIT provides guidance and best practice for the management of IT processes. It is published by ISACA and the IT Governance Institute. Visit ISACA for more information. #Processes #ITSM #Governance #Framework
A measure of performance, efficiency, effectiveness or quality, usually based on statistical, historical, or operational data. Metrics are used as a basis for rewards and/or recognition, improving performance, communicating value (alignment to business goals), and measuring continuous...
A proposed industry standard that gives computer products a unique code that facilitates the management of desktop computers, hardware and software components, and peripherals, whether they are standalone systems or linked into networks. The DMI was developed by the Distributed Management Task...