A mandatory requirement. Examples include ISO/IEC 20000 , an internal security standard for UNIX configuration, or a government standard for the maintenance of financial records. The term is also used to refer to a code of practice or specification published by a standards organization, such...
A secure software library where all versions of software CI's that have been accepted from the developer or supplier are held in their definitive, quality-controlled form. By necessity, this logical library may have to occupy one or more physical locations. #ConfigurationManagement ...
Cloud computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service...
Providing consumers (organizations or individuals) with the capability to use the provider’s applications running on a cloud infrastructure. The applications are accessible from various client devices through a thin-client interface, such as a web browser (e.g., web-based e-mail). The consumer...
Securing all of the software configuration items and ensuring that only tested and correct versions of authorized software are made available to production. See Definitive Software Library , Direct Software Library , Automatic Software Distribution and Electronic Software Distribution . ...
Responsible, Accountable, Consulted, Informed. Most often used in a table or matrix showing which persons or roles are in each category: Who is responsible, who is accountable, who is consulted, and who is informed. #OrganizationalChangeManagement #ProcessImprovement #BusinessAlignment ...
A statistical criterion for measuring a successful service. The expression of an aspect of a service in definitive and quantifiable terms, it specifies a term in an SLA and quantifies its associated measure (e.g., the percentage of total calls answered within a specific time, such as “80...
The documented, procedural process for ensuring that all of the activities involved in providing services or products meet quality standards. #Metrics #PerformanceManagement #SupportOperations #QualityAssurance #Governance
Management’s formally documented expectations and intentions. Policies are used to direct decisions and to ensure the consistent and appropriate development and implementation of processes, standards, roles, activities, IT infrastructures, etc. They are part of a plan of action that guides...
A formal, written summary that identifies an organization’s purpose and reason for being. #BusinessAlignment #Governance #MaturityModels