An approach to the service delivery strategy that relies on utilizing internal organizational resources in the design, development, transition, maintenance operations, and/or support of new, changed, or revised services or data center operations. Also used to refer to the practice of bringing...
To hire a consultant or third-party vendor to deliver all or a portion of the services normally provided by an internal group; the vendor is responsible for meeting the service level agreement (SLA) mandated by the customer. The term generally refers to business operations that occur off-site...