A complete listing of services , applications, processes, hardware, and support groups/people that will be supported by the support center. #ITSM #Marketing #ServiceCatalog #ServiceDelivery #Processes #ServiceSupport #ServiceCatalogManagement #ServiceDesk #ITIL ...
A system for managing and maintaining, editing and publishing content for a website or central knowledge store. Usually called "CMS" but should not be confused with a Configuration Management System , also often abbreviated CMS. #KnowledgeManagement #ContentManagement #Marketing