Taking action to reduce or prevent problems, questions, or disruptions from occurring. #ProblemManagement #IncidentManagement #RootCauseAnalysis #BusinessAlignment #Monitoring #MaturityModels #ServiceDelivery #QualityAssurance #Analytics #Practices #SupportOperations ...
A manual that includes everything support center analysts need to know to perform their jobs. Incorporated in the manual are the policies , procedures , call escalation charts, contact lists, supported environments, and service level agreements . #MaturityModels #BusinessContinuityPlan...
An activity responsible for creating one or more plans. #BestPractice #ProcessImprovement #BusinessContinuityPlan #ProfessionalDevelopment #MaturityModels #ITSM #BusinessAlignment
A formal, written summary that identifies an organization’s purpose and reason for being. #BusinessAlignment #Governance #MaturityModels